FAQs
Canadian orders may experience delays due to the ongoing Canada Post strike. We appreciate your patience as we work to fulfill your order.
Our Rare Beauty support team is available:
Monday-Friday: 7-4PM PT. The Rare Beauty support team is not available Saturdays and Sundays, as well as on Thanksgiving Day, Christmas, and New Years Day.
Because “clean” beauty lacks a regulatory definition by the Food and Drug Administration, we chose not to market our brand as “clean.” But rest assured, our products are thoughtfully formulated, thoroughly tested, and made to comply with worldwide regulations of quality and safety—you have our word. Rare Beauty is cruelty free, vegan, and certified by PETA’s Global Beauty Without Bunnies.
We’re so grateful and humbled by the support of our Rare Beauty community and we appreciate you sticking by us while we work tirelessly to get products back in stock. We know it’s frustrating when you can’t find your Rare Beauty products – our teams are working as quickly as possible to get your favorite items back in stock and to make sure they’re regularly available. Thanks for being patient with us!
My order
Once your order is placed, it generally takes 1–3 business days to process and pack. For expedited or overnight shipping, orders placed before 12:00 PM PT, Monday through Friday, will typically ship the same day. Orders placed after this time or on weekends may be processed on the next business day. During high-volume periods, processing times may experience delays.
Find the status of a particular order and view your Order History on the Order Status tracking page under ‘My Account’.
We will email you a shipment notification along with a tracking number as soon as your package ships.
Unfortunately, once orders are submitted, they cannot be canceled or modified.
In an effort to ship out your products efficiently, we immediately begin processing your order as soon as it is placed. Unfortunately, once orders are submitted, they cannot be canceled or modified.
Oh no! Please contact our support team for assistance at 1-888-892-7273 or hello@rarebeauty.com
Please contact us right away at 1-888-892-7273 or hello@rarebeauty.com.
Please contact us right away at 1-888-892-7273 or hello@rarebeauty.com.
Shipping & Returns
Standard Shipping is FREE on all U.S. purchases of $50 and over (excluding taxes) and international order $100 USD and over (excluding taxes).
Once your order is placed, it generally takes 1–3 business days to process and pack. For expedited or overnight shipping, orders placed before 12:00 PM PT, Monday through Friday, will typically ship the same day. Orders placed after this time or on weekends may be processed on the next business day. During high-volume periods, processing times may experience delays.
For U.S. orders, items returned within 30 days of purchase qualify for free return shipping. Donations are non-refundable. Note you are allowed 1 exchange on your original order.
Unfortunately, we cannot offer returns or exchanges on orders shipped outside of U.S. Shipping and duties are non-refundable. For additional information please contact our support team at 1-888-892-7273 or hello@rarebeauty.com.
Global-e is an international fulfillment service provide to Rare Beauty. Global-e will appear as the merchant of record for international transactions made on www.rarebeauty.com
Unfortunately, Rare Beauty cannot facilitate returns or exchanges of items purchased from Sephora. Please contact Sephora customer service for orders placed on Sephora.com or purchases from Sephora stores.
We’re so grateful and humbled by the support of our Rare Beauty community and we appreciate you sticking by us while we work tirelessly to get products back in stock. We know it’s frustrating when you can’t find your Rare Beauty products – our teams are working as quickly as possible to get your favorite items back in stock and to make sure they’re regularly available. Thanks for being patient with us!
Sign up for back in stock notifications to be the first to know when items come back in stock.
Currently the following items are not available for purchase outside of the U.S.
- “Use Kind Words” Crewneck Sweater
- Blush & Highlight Custom Set
- Positive Light Custom Set
- Rare Beauty Kind Words Lip Set
- Soft Pinch Liquid Blush (Matte shades) – Bliss, Faith, Grace, and Love
- Positive Light Liquid Luminizer
- Stay Vulnerable Liquid Eyeshadow
- Always An Optimist Weightless Eye Primer
- Find Comfort Scented Candle